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• Imperial College Business School
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Research

The RCA - Imperial collaborative research activities focus on the role of design in service innovation, economic performance and social welfare with a special focus on digitally-enabled services and smart cities.

In particularly we examine how design, engineering and business processes are combined, and their contribution to customer experience and business performance, especially in the service sector. As services dominate advanced economies, we are particularly interested in the design of services and service systems. The research programme draws on personnel from both institutions and their research partners.